"As a result of these governance systems... Verbal abuse has dropped by more than 40%, and 91.6% of negative players change their act and never commit another offense after just one reported penalty."
"As a result of these governance systems changing online cultural norms... Verbal abuse has dropped by more than 40 percent, and 91.6 percent of negative players change their act and never commit another offense after just one reported penalty."
- Riot Games' lead designer of social systems, Jeffrey Lin
In a new article over on Re/code, Riot Games' lead designer of social systems, Jeffrey Lin, details the work the company has been doing to combat toxicity in the League of Legends community.
It's a fascinating read that details the work the company has been doing to reform its player-base's behavior. Lin discussed that work with Gamasutra in March; an automated "player reform" system went into testing in May and is now fully operational.
Using player reports and machine-learning, the system chastises players who break the social norms of the League of Legends community -- as decided by the players at large.
"It turns out that people just need a voice, a way to enact change," Lin writes. The full post is well worth your time.
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